Facebook Causes donations no longer accepted in Canada

Update: June 27

Causes offers some back-story on the situation:

CanadaHelps’ donation processor, Chase Payment Tech, contacted Causes and insisted that we drastically alter our security standards as they relate to the processing of donations.  We are working to find a way to meet these standards without adversely affecting users’ experience or undermining Causes’ ability to provide its donation platform to Canadian nonprofits for free.

So as of May 31 Causes will no longer accept donations for Canadian charities.

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Most of my lies are unintentional.

Like when I suggested at the last Net Tuesday that Facebook Causes was a good introductory way to experiment with friends-asking-friends donations. That particular lie was unintentional.

Causes on Facebook | HomeThankfully Darian Kovacs of Venus Marketing set me straight by letting Net Tuesday know that as of May 31 Causes and Canada Helps (who processes the donations for Causes) are splitting up. This isn’t going to affect the American charities on Facebook Causes, but it means you won’t be able to donate to your favorite Canadian charity on Facebook. Which would be a shame, because Causes’s Birthday feature actually works at raising money.

Damn. I hate it when Mom and Dad fight.

Anyone know the full story?

Here’s the message Canada Helps sent out:

Dear charity,

As of May 31st, 2010, Causes on Facebook will no longer support donations to Canadian charities. Charities and donors will be unable to fundraise using the Causes on Facebook application after this date.

While CanadaHelps has attempted to work with Causes for a different outcome, Causes on Facebook has chosen not to meet the security standards that are required to process credit cards and work with CanadaHelps in the Canadian market.

CanadaHelps puts the safety and security of your donors first. As part of our mandate as a charitable foundation, we provide charities with cost-effective online fundraising solutions that are safe, secure, and trustworthy. We thank you for your continued use of CanadaHelps. We continue to look for alternatives for charities and donors to use Facebook as a fundraising platform.

If you have questions or comments about the decision to stop supporting Canadian fundraising on Facebook, please direct them to Causes on Facebook at par[email protected], (510) 981-0790 or
http://apps.facebook.com/causes/about. If you have questions for CanadaHelps, please don’t hesitate to be in touch with our Director of Program Development, Zenia Wadhwani ([email protected]).

Sincerely,
Owen Charters
Executive Director

Causes sent this to Canadian charities on May 12, 2010

We are writing to let you know you that after May 31, 2010 it may no longer be possible for users to make donations to Canadian charities on the Causes platform.

Recently, CanadaHelps’ donation processor, Chase Payment Tech, contacted Causes and insisted that we drastically alter our security standards as they relate to the processing of donations.  We are working to find a way to meet these standards without adversely affecting users’ experience or undermining Causes’ ability to provide its donation platform to Canadian nonprofits for free.

We will keep you updated as these discussions progress.  Moreover, the Causes Team will continue to support your work and answer any questions you may have.  Whatever the outcome, all other cause functionality will remain operational after May.  Do not hesitate to reach out to us at [email protected]

Sincerely,

The Causes Team
[email protected]

Causes sent this to Canadian charities on May 14, 2010

Dear THE DAVID SUZUKI FOUNDATION (Canada),
We are writing to let you know you that after May 31, 2010 it may no longer be possible for users to make donations to Canadian charities on the Causes platform.
Recently, CanadaHelps’ donation processor, Chase Payment Tech, contacted Causes and insisted that we drastically alter our security standards as they relate to the processing of donations.  We are working to find a way to meet these standards without adversely affecting users’ experience or undermining Causes’ ability to provide its donation platform to Canadian nonprofits for free.
We will keep you updated as these discussions progress.  Moreover, the Causes Team will continue to support your work and answer any questions you may have.  Whatever the outcome, all other cause functionality will remain operational after May.  Do not hesitate to reach out to us at [email protected]
Sincerely,
The Causes Team
Our mailing address is:
Causes
2105 Martin Luther King Jr Way
Berkeley, CA 94704
Causes sent this to Canadian charities June 1, 2010

Last month, you should have received an email from Causes about our donation services in Canada. We regret to inform you that we have been unable to reach an agreement with our transaction-processing provider that would allow us to continue processing donations in Canada without introducing substantial fees. As a result, Causes has temporarily suspended donation collection for Canadian charities. We will continue to look for ways to re-open this functionality in the near future.

The good news is that while Canadian charities will not be able to collect donations on Causes, they will be able to use the other tools on the platform to build communities, spread awareness, and run advocacy campaigns. We very much value each of our Canadian partners and hope that Causes remains a core part of their online strategy.

We apologize for the inconvenience and welcome your feedback at [email protected]

It has always been our goal to provide nonprofits and activists with online fundraising tools that are both easy to use and affordable. This vision will continue to guide our work and we look forward to helping you achieve your mission.
Sincerely,

The Causes Team
[email protected]

2 thoughts on “Facebook Causes donations no longer accepted in Canada

  1. Pingback: Net Tuesday event notes: Event-based fundraising « Eli's blog

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